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Refund, Exchanges & Returns Policy
Thank you for shopping with Paras Cloth House. We always strive to deliver the best quality clothing and customer experience.
This Refund, Exchanges & Returns Policy applies to purchases made on:
Please read this policy carefully before placing an order.
1. Eligibility for Returns
We accept returns only under the following conditions:
✔ Wrong Product Received
The item received is different from what was ordered.
✔ Defective or Damaged Product
The product is damaged, torn, stained, or defective at the time of delivery.
✔ Size Issue (Exchange Only)
If the size does not fit, we allow exchange only, not refund.
✔ Missing Items
If any item is missing from your package.
2. Non-Returnable / Non-Refundable Items
For hygiene and safety reasons, the following items cannot be returned:
Saree fall-pico stitched products
Blouses & stitched items
Innerwear / leggings / nightwear
Sale/Discounted/Offer items
Customized or altered products
Products damaged due to customer handling
Clothes must be unused, unworn, unwashed, and with all original tags.
3. Return & Exchange Conditions
To be eligible for return/exchange:
Product must be unused and in original condition
Tags, labels, and packaging must be intact
Return request must be raised within 2 days (48 hours) of delivery
Proof (images/video) must be provided within the allowed time
If any product is used or mishandled, the return/exchange request will be rejected.
4. How to Request a Return or Exchange
To initiate a return or exchange, contact us:
Email: parasclothhouse86@gmail.com
Phone/WhatsApp: +91-7400050056
Provide the following:
Order ID
Product name
Reason for return
Unboxing video (mandatory for damaged/wrong item cases)
Photos of the issue
Our team will review your request and update you within 24–48 hours.
5. Pickup & Shipping for Returns
✔ If the mistake is from our side
(wrong item, damaged item)
We will arrange free reverse pickup.
✔ If requesting size exchange or return due to preference
Customer must ship the product back to us at their own cost.
Return Address:
Paras Cloth House
Chhatrawas Road, Near Narwaniya Building,
Kaithal, Haryana – 136027
Phone: +91-7400050056
6. Refund Policy
Refunds are applicable only in the following situations:
Wrong product delivered
Product damaged on arrival
Product not available for replacement
✔ Refund Mode:
Refunds will be credited to your:
Bank Account
UPI
Original Payment Method
Refund processing time:
5–7 business days after quality check of returned product.
❌ No Refund For:
Size issues (exchange only)
Change of mind
If customer refuses delivery after shipping
Non-returnable items (listed above)
7. Exchange Policy
Exchanges are allowed for:
Size issues
Color variation issues (minor variations due to camera/screen not eligible)
Exchange will be processed only after the returned item passes quality inspection.
8. Order Cancellation
Orders can be cancelled only before shipment.
Once shipped, cancellation is not possible.
Customer refusing delivery will not be eligible for refund.
9. Important Notes
Mandatory parcel opening video is required for damage or wrong item claims.
Slight color variation may occur due to lighting/camera, which does not qualify for return.
If the customer sends back used, washed, or damaged items, the request will be rejected and the item will be shipped back to the customer at their cost.
10. Contact Us
For any support regarding refunds, returns, or exchanges, contact:
Paras Cloth House
Chhatrawas Road, Near Narwaniya Building,
Kaithal, Haryana – 136027
Phone: +91-7400050056
Email: parasclothhouse86@gmail.com
Website: https://parasclothhouse.com